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FAQ's

What is Scentsations?

We are a proudly South African online store. We sell the latest generic men’s and ladies fragrances. Our products include perfume sprays, lotions, bath products and more. For more information, see the about us page.

Where are you based, and do you deliver?                        

We are an online store based in Marlboro Gardens, Sandton, South Africa. We offer deliveries across South Africa using our courier partners. For more information, see the Deliveryinformation page.

Do your products smell like the original fragrance?

Our fragrances are manufactured with quality ingredients, and smell the same as the original fragrances on the market. Our innovative team use these quality fragrance oils to develop new products such as lotions, bath products and more.

How long does the fragrance last?

Generally, our fragrances last for about 6 to 8 hours. This however depends entirely on the person using the products. How much fragrance you use, your daily activities, weather and other external conditions may affect how long the fragrance lasts. See our perfume tips page to get the most out of your products.

Where do the products come from?

The raw materials such as fragrance oils are imported from Switzerland. The final products are manufactured locally.

How does the reward points programme work?

Scentsations rewards our loyal customers with our rewards points programme. For every product you purchase, you will receive reward points, which can be used to purchase products on the Scentsations website.

What payment methods are accepted?

We offer our customers the following payment options:

EFT (bank transfer)

E-Wallet

Cash on Delivery

Cash Deposit

See our payment information page for a detailed explanation on payment.

 I would like a specially made/customised gift set, is this possible?

Yes, we do offer custom made gift sets, if you are unable to create a custom made gift set on our online store, contact us and our sales team will assist you.

Do you do branding on your products?

Yes, we offer 2 methods of branding for personalised gifts, corporate gifts and more. We offer screen printing directly on to the product, or custom made labels for each product. See our printing information page for further details.

I use/like a specific brand of fragrance that is not on the Scentsations store. Are you able to source my fragrance for me?

Our dedicated team is always looking for the latest trends and new arrivals. We are always testing new fragrances, and adding the best to our range. Your feedback is always appreciated, and if you are looking for something specific, feel free to let us know and we will assist you.

What is the Signature collection?

The Scentsations Signature Collection is a range of generic fragrances that is very expensive, rare and exclusive on the market. This range is our elite range of fragrances for customers who would like to be a cut above the rest.

Do your products contain alcohol?

A lot of our Muslim customers have asked us this question. Our Itar, Lotions. Shower and Bath products are alcohol free. 

Our perfume spray products contain a type of alcohol called Ethanol, this is used to enable the perfume to spray.  Ethanol is used in hospitals, laboratories and other industrial uses, and can not be ingested. This form of alcohol is permissible to use on your body and clothing.